Refund policy

Return Policy

At Zoycare, your hygiene and personal well being is important to us, we work to maintain/improve quality standards of hygiene. Due to the intimate nature of Zoycare’s products, all products are non returnable after delivery.

However, in the unlikely event that a product is damaged/defective or has been delivered incorrectly, please write to us at support@zoycare.in and provide the details and relevant picture(s)/video(s). We will review all such cases individually. Upon receipt of the complaint, we will conduct a full and thorough investigation and notify you within a reasonable time. Please note that, we will only accept order-related complaints (e.g. damage/defect/deviating products) up to 7 days from the delivery date.

Cancellation Policy

Once an order is placed, it cannot be cancelled, modified, or changed under any circumstances. We do not offer a cancellation policy as orders are processed immediately to ensure faster dispatch and delivery.

We request customers to carefully review their order details before completing the purchase. For any queries or assistance, please contact us at support@zoycare.in.

Refund Policy

Cancellation of prepaid orders will result in a refund of the order amount will be initiated within 24 to 48 hours and will be credited to the source account within another 7 to 10 business days.